Privacy Policy - Sheraz Technical Services Dubai

At Sheraz Technical Services LLC, we value your privacy. This Privacy Policy explains how technicians.ae collects, uses, stores, and protects your personal data. By using our website or contacting us through any platform, you agree to the practices described below. We are committed to ensuring that your personal information remains safe, secure, and only used for the purpose of serving you better.

1. Information We Collect

When you use our website, contact us via WhatsApp, or submit an inquiry form, we may collect:

Your name
Phone number and email address
Location details (for service scheduling)
Service request details (e.g., plumbing, AC, electrical)
Images or documents shared for job evaluation

2. How We Use Your Information

We use your information solely for the following purposes:

To assign the most relevant technician to your request
To contact you regarding appointment scheduling or feedback
To improve our service delivery and customer satisfaction
To ensure technician performance and accountability

Q: What personal data does technicians.ae collect?
A: technicians.ae may collect your name, phone number, location, and service request details to schedule and complete technician visits.

Q: Does technicians.ae share my personal data?
A: No, we do not sell or share your data with third parties. Your data is only used internally to manage technician services and improve support.

3. Data Security

We implement industry-standard security practices to protect your data, including encryption of WhatsApp messages and access controls on our internal systems. Your data is stored only for as long as necessary to fulfill your request or comply with legal requirements.

4. No Third-Party Sharing

We do not share your personal information with advertisers, marketers, or third-party service providers. The only individuals who may access your data are verified staff members responsible for scheduling or quality control.

5. WhatsApp & External Communication

When you contact us on WhatsApp, your communication is governed by WhatsApp's privacy terms in addition to ours. We recommend avoiding sensitive data such as card numbers or login credentials in WhatsApp chats.

Summary: Sheraz Technical Services LLC only collects essential user data to fulfill service requests and improve experience. All user data is stored securely, never sold to third parties, and used exclusively for direct communication and technician scheduling.

Overview: This privacy policy outlines how technicians.ae handles personal data such as names, contact details, and service information. We use this data responsibly for job coordination and internal quality checks, while ensuring complete confidentiality and data protection.

6. Cookies & Analytics

Our website may use minimal cookies to track site usage and improve load speed. These cookies do not store personal data. We do not use third-party analytics tools that track you across other websites. Your browsing remains private within our domain.

7. Accessing & Updating Your Data

You may request to view, update, or delete your personal data stored with us. Just send an email to info@technicians.ae and our team will assist within 72 hours.

8. Children’s Privacy

technicians.ae does not knowingly collect or store information from users under 18 years old. If we become aware of such data, we will delete it promptly.

9. Policy Updates

This privacy policy may be updated from time to time to reflect service improvements or legal changes. The latest version will always be available on this page, with the effective date shown below.

Effective Date: July 14, 2025