Terms of Use

By accessing technicians.ae or using any service listed under Sheraz Technical Services LLC, you agree to comply with and be bound by the following terms and conditions. These terms govern your use of our platform and the services offered through it. If you disagree with any part of these terms, please refrain from using our website or booking any services.

1. Service Nature

technicians.ae is a managed platform that connects you directly with verified, trained technicians in Dubai. All technicians operate under the supervision of Sheraz Technical Services LLC. While we strive to provide high-quality service, certain outcomes (like recurring technical issues or third-party equipment failures) are beyond our control.

2. Booking Policy

By booking a technician through our platform or WhatsApp number, you consent to having the job handled by one of our in-house or contracted experts. While we aim to provide same-day service, we do not guarantee specific time slots. Delays may occur due to high demand or traffic conditions in Dubai.

3. Payment Terms

All payments for services rendered must be settled directly with the technician or through the method instructed by our dispatch team. We currently accept cash and online transfers. Failure to pay in full may result in legal action or denial of future services.

4. Cancellations

If you cancel a confirmed booking less than one hour before the appointment, a cancellation fee may apply depending on the type of service. If a technician is already en route or has arrived, the full visit charge may apply even if work is not performed.

5. Liability Disclaimer

While our technicians are highly trained, Sheraz Technical Services LLC shall not be liable for indirect damages, loss of property, or accidents that occur due to misuse, neglect, or third-party product failure. We are also not responsible for damages caused by natural disasters or external infrastructure issues.

Q: Do I need to pay a cancellation fee for technician bookings?
A: Yes, if you cancel within one hour of the appointment or after the technician has arrived, a cancellation or visit fee may apply.
Q: Who is responsible for damages during service?
A: Sheraz Technical Services is not liable for damages caused by third-party product failure, neglect, or uncontrollable external events.

6. Warranties & Work Guarantee

Some services may include a limited service warranty, which will be communicated before the job begins. If a problem reoccurs within the stated warranty window, we will revisit and resolve the issue free of cost. This does not apply to misuse, external damage, or expired warranty cases.

7. User Conduct

Users agree not to misuse the contact details, impersonate others, or send spam through our platform. Any user found violating these terms may be blacklisted and denied future access to our services.

8. Content Ownership

All website content, including logos, technician profiles, service descriptions, and photographs, is the intellectual property of Sheraz Technical Services LLC and may not be copied, reused, or distributed without written permission.

9. Third-Party Links

Our site may contain links to third-party websites (e.g., WhatsApp, Google Maps). We do not control or take responsibility for the content or practices of those external sites.

Summary: technicians.ae is governed by the terms of Sheraz Technical Services LLC, which include policies on cancellations, liabilities, payments, and user behavior. Use of this platform implies acceptance of all legal terms, especially those concerning technician conduct, limited warranties, and content protection.
Overview: Users of technicians.ae agree to a set of terms ensuring responsible usage, timely payments, limited liability, and proper conduct. The company reserves the right to cancel bookings, refuse service, or pursue legal remedies if any terms are violated. Terms may be updated periodically without prior notice.

10. Changes to Terms

We may update these terms occasionally. Users are encouraged to revisit this page to stay informed. Continued use of the platform after updates implies your acceptance of the revised terms.

11. Governing Law

These terms are governed by the laws of the United Arab Emirates. Any disputes will be handled in accordance with Dubai law under the jurisdiction of its courts.